Ordering made easy.
Get the headset and parts you need.
Faison Office Products is excited to be U.S. Bank’s exclusive headset supplier. With this new partnership, it's easier than ever to get the Plantronics® and Sennheiser products you currently use - all you need to do is order on E-Buy.
Plus, you can feel good about your orders because by working with Faison Office Products, a minority-owned business, you're supporting diversity.
To get started, please scroll down to use the headset selector tool. You can also find information below regarding who to contact for specific questions and how to determine if a damaged headset is still under warranty.
Who to Contact
General Questions
For product questions, parts orders or product returns, please contact the Faison Office Products Customer Care team.
Phone:
(888) 557-6258
(800) 434-0924
Email faisoncare@faisonopc.com
To place an order, please log in and order through E-buy.
Headset Support
Need special assistance? Please contact:
Holly Warner at (651) 638-8869
holly.warner@staples.com
Shannon Freyling
sfreyling@faisonopc.com
Large Orders
To place or reorder large quantities, please contact:
Eric Pearson at (651) 234-4031
eric.pearson@staples.com
Steve Williams at (763) 434-3655
steve.williams@staples.com
Headset Selection
When selecting, you'll need to know:
- The brand and model of your phone.
- If you'll be connecting to your PC.
- How often you plan on using your headset.
If your current headset works but a part is missing or broken, please contact Customer Care at (888) 557-6258 or (800) 434-0924 or faisoncare@faisonpc.com
Headset Finder
Use this handy tool to find exactly what you need.
Warranty Information
In order to get a warranty on your headset, please contact the manufacturer below.
Plantronics
You will need the model number of your product and date of purchase, if available.
Wired products - 2-year parts and labor
Wireless products - 1-year parts and labor
Phone:
(888) 557-6258
(800) 434-0925
Email faisoncare@faisonopc.com
Sennheiser
You will need the model number of your product and proof of purchase.
Wired products - 3-year parts and labor
Wireless products - 2-year parts and labor
Phone:
(888) 557-6258
(800) 434-0925
Email faisoncare@faisonopc.com